Finance · Systems · Practical AI for hospitality

Running the business shouldn’t be this hard.


I help hospitality leaders steady the finances, simplify the systems and replace manual work with apps and automation — usually on the Microsoft tools they already pay for.

The problem

You shouldn’t need this many workarounds.

The reports arrive after the decision is made.

Systems don’t talk to each other.

Approvals live in somebody’s inbox.

And everyone’s too busy running the place to fix it.

Somewhere along the way, the workaround became the process.

What changes

Here’s what that looks like fixed.

Clear systems

Better decisions

Real positive impact


Practical support for
hospitality leaders

Finance
Leadership

  • Fractional CFO — senior finance judgement
  • Board-ready reporting and insight
  • Budgets, forecasts and cashflow
  • Financial controls that hold
  • Continuity through transitions, exits and change of operator

Systems
Improvement

  • Systems and process audits
  • Upgrades and cloud transitions
  • Workflows that cut manual handling
  • Controls and audit trail by design
AI

Apps, Automation
& AI

  • Custom apps on the Microsoft tools you already pay for
  • Approvals, capex tracking, guest check-in, compliance records
  • Where AI pays off — and where it won’t
  • Practical sessions for finance and operations teams

Recent work

Things I’ve built.

Document approval app home screen showing New Request, My Requests, Draft Requests, Search Requests and Pending My Approvals

Document approval

It replaced a subscription and paid for itself.

A multi-property hospitality group was running document sign-off through a third-party e-signature service. I replaced it with a purpose-built approval app on the Microsoft licences they already held — requests, routing, approvals and a full audit trail in one place.

It saves roughly $5,000 a year in licence fees alone, and it’s now the app the group uses most.

The licence saving is the smaller half of it. Requests route themselves to the right approver, and anything still sitting unapproved triggers an automatic daily reminder — so nothing stalls quietly in an inbox and nobody spends their week chasing signatures.

Golf guest sign-in screen with language selector, welcome message and two course options

Golf guest check-in

3 gaps closed in 30 seconds a guest.

Player emails were captured for some guests and not others. Where guests had travelled from was recorded nowhere. And no player had ever signed a health and safety waiver.

Guests now check themselves in on an iPad in their own language, accept the safety acknowledgement and sign for it. Anything the app learns that the booking system doesn’t hold is flagged to the pro shop and chased at the end of each day.

It was built in the courses’ own colours and type, so it reads as part of the property rather than a piece of software bolted onto it. Guest-facing screens are brand, not just plumbing.

Their booking system doesn’t offer kiosk check-in in this market, and the waiver is only available as a paid third-party add-on — quoted at over $15,000 a year across the two courses.

The app I built does both, on Microsoft licences they already held. That’s more than $15,000 a year they now don’t spend.

Major spend approval portal home screen with New Request, Drafts and Rejected, Pending Approvals, Finance queue and Search

Major spend approvals

2 to 4 weeks, down to about 1.

Capital and major spend requests routed by threshold, with drafts, rejections and approval numbering handled inside the app rather than in somebody’s email.

Requests used to take 2 to 4 weeks to work their way through. They now average about a week. The same daily reminder chases anything still outstanding, so nothing gets buried and quietly forgotten.

Everyone can see where a request sits, and finance can see what’s waiting on them.

For this one group, the apps on this page have displaced more than $20,000 a year of software subscriptions — all built on the Microsoft platform they were already paying for. No new subscription, and no black box: each one is handed over with documentation and a named owner inside the business, so the day-to-day sits with their team. When something needs changing — a threshold, an approver, a step in the workflow — that’s a short conversation rather than a project.

Dessy Leckie

Who you’d be working with

I’ve been on your side of this.


I’ve assembled that board pack at 11pm. I’ve been the one explaining a variance I only half understood. I know exactly what it costs you — in hours, and in confidence.

I’m Dessy Leckie. 25 years in hotel finance across New Zealand and Australia, from accounts assistant to group financial controller, and senior finance cover through mergers, exits and changes of operator.

These days I also build — apps and workflows that take the manual work out of running the place. Finance is where I trained. It isn’t the only place the thinking applies.

  • Microsoft Certified: Power Platform Fundamentals (PL-900)
  • Microsoft Certified: Azure AI Fundamentals (AI-901)
  • 25+ years in hospitality finance, New Zealand and Australia
  • Founder, Real Positive Impact Consulting Limited

I build the way an accountant does. Trust, then verify.

How it works

3 steps. No surprises.

1

We talk.

30 minutes. No charge, no pitch. You tell me where it hurts.

2

I show you what I’d fix first.

A short plan in plain English — what to steady, what to build, and in what order.

3

I do it, then hand it over.

Working alongside your team, documented, and owned by someone inside the business — not by me.

Or you can leave it another year.


Another 12 months of decisions made on numbers you don’t fully trust.

Another team spending days on work the software should be doing.

A permanent hire you don’t need yet.

Or an AI tool bought to solve a problem you don’t have.

None of that is a disaster. It’s just expensive, and quiet.

Free guide
Where AI actually pays off in hospitalityAnd 3 places it doesn’t.
Real Positive Impact

Not ready to talk?

Start here instead.

6 pages on where AI genuinely earns its place in a hotel, the 4 questions worth asking before you build anything, and the 3 situations where it will cost you more than it saves.

Written by someone who builds these tools rather than sells them. No sales call attached.

Let’s work together

Let’s have the conversation.


No pitch. 30 minutes on where things actually stand, and what I’d do about it.